Thursday 3 July 2014

Review a recent advance in support systems technology


 

Introduction

 

In the blog entry, I will be reviewing the advance in support systems technology and how IT support is constantly changing. I will be explaining what control software is and also discussing the advantage and disadvantage of IT support using control software. I will also be looking at the different control software that are available.Control software that can make it possible to interact with a computer from any other computer or mobile device on the internet. It provides a cross-platform support that will allow a remote control between different computers.  Control software allows teachers to view the screens of every student computer and can give them control over how the student uses them. Also the teachers will view what the students are doing on their monitors and also allows the teacher to freeze student screens to give instruction.

 

Some of the advantages for IT support using control software is that within an organisation or a school allowed to use control software to be able to have an idea of all the different site that the employee or students are going on during the day. Also it gives an easier way to send website links to all the computers at once, without having to send an individual link to each computer separately. Also within a  school environment, control software will allow the teachers to be able to monitor the student computer to see whether they are up to task and not getting distracted by anything that is not relevant to that work ; it can also allow teachers if the student are going on to any inappropriate website. Another advantage for it supports using control software is the ease of blocking HTTPs site and logs HTTPs site in log view. Another advantage is that control software allow technician and teacher to send and collect multiple files to and from different computer, this means that you wouldn't have to copy files as it allows you to send files through one computer to the other. Also it allows you send instant message which is private communication to either help a student with something that they may fine difficult. Another advantage of control is that they can broadcast the teacher screen on the computers to use as a demonstration to help the students.

 

Some of the disadvantages of control software are that the person computer that is getting control will have no privacy which ever individual person should be allowed to have. Also for student if the teacher has taken control of their computer it will mean that the student will have no control of the computer that they are using, which will stop them for producing the work. The students will lose the power of using the computer that they are using meaning that they would be powerless as the teacher has control of their computer, monitoring what they are doing. Another disadvantage of using control software is that it can be very slow and will need of a fast network to be able to control a group of computer. Also that private information gets leaked such as thing like private email and information, meaning that the information will not be private any more.

 

Impero

 

Impero is an educational classroom management software brings IT-based learning environment to life. Impero works with primary schools, secondary schools, colleges and universities. The key features that are includes with impero software are block websites, folder, application and hardware; Impero also is used for the teacher to broadcast their screen to all or selected students. Also it can allow the teachers to disable the internet access, USB ports, sound and printer which will mean that the student will not be allow to use the USB port or the internet as this may have been done because it can cause distraction to some students. Impero helps and assist the students remotely meaning that if they need help the teacher take control of their computer and help them with what they don’t understand.

 

Netsupport

 

Netsupport is a educational classroom management software which uses important tools to ensure that all the computer in the school are to be managed and maintained.  With Netsupport, it allows the school and teacher to monitor all the computer across the school network in a single view. It allows the school to monitor that application and the internet usage on each student PC which means that the school will know what all the student are going on too. Netsupport can also enable the teachers and students to conduct a chat in a group. Also Netsupport can allow the teacher to broadcast messages to groups or to all networks user in seconds which will mean that every computer will get the message.

 

Netop

 

Netop is another classroom management tool but it not only works for classroom management, it is also works for and used on mobile device such as Ipads and iphones. Netop classroom management is used to capture students’ attention and keep them focused, control any sources of distraction, Supervise student activity, helps student individually if needed; this is all done right from the teacher desk. Also Netop can allow the teacher to communicate with their class screen-to-screen which means that the chat will operate a student’s computer teacher own computer. Also Netop turns the Internet access on or off entirely or just choose specific websites to block or allow for the students. Netop allows the teacher to select the applications they want their class to work in while blocking other for them or demonstrate directly on their screens, all from the teacher desk.

 

In opinion, I believe that control software is that it is a unobjectionable software that allows teachers to view the screens of every student computer and can give them control over how the student uses them. Also the teachers will view what the students are doing on their monitors and also allows the teacher to freeze student screens to give instruction. The advantage of having control software within an organisation is it allow the people within the organisation to send and collect multiple files to and from different computer, this means that they wouldn't have to copy files as it allows they to send files through one computer to the other. Even though, there are some disadvantages of using control software such as it is that it can be very slow and will need of a fast network to be able to control a group of computer. Control software is worth the money to an organisation as it can provide them with control of their employee’s computer which will mean that they will see exactly what they are doing throughout the working day. Also it allows the organisation to monitor their employees which is a great advantages to the organisation, the software will allow them to control the site that their employees go on too meaning that it will block inappropriate site that have nothing to do with the work that the employees have to do.

 

Net star is an IT support company that provide the user with fully managed, outsourced it support, help desk support, It project help.

 

With the fully Managed, Outsourced It Support, there are many benefits; one of the benefits is a significant reduce in the IT cost. Another benefit is that there will be a faster resolution times that will allow you to get back to work quicker. Another benefit of this is that you will be getting expert advice and consulting that will help you to plan your future IT requirement. Another advantage is that an expert engineer on hand with the skills. The drawbacks are data protection meaning that if someone takes advantage of the system, your data will be compromised. Another disadvantage is that you may rely on the company too much.

 

With IT projects help, there are many benefits; one of the benefits is that it will manage the entire project for you, from planning to implementation. Another benefit of this is that it provide additional, local, specialist IT Support at the point when you need it. Another benefit is that gives you immediate expert support to cover your it project for as long as you need it. The drawback of it project it can be very costly and also it can other problems that include stress.

 

With help desk support, there are many benefits; one of the benefits is that they use variety of remote support tool ranging from client to direct access. Another benefit is that it that is day and night support meaning that they will be there whatever time you need them. The drawbacks of this are that they get people from abroad meaning that will not know how the company works.

 

 

Conclusion

 

In conclusion, control software is a good advantage to an organisation or a school. This is because it allows them to a do a number of things such as, sending and collecting multiple files to and from different computer, this means that you wouldn't have to copy files as it allows you to send files through one computer to the other. Also control software can send instant message which is private communication to either help a student with something that they may fine difficult. Control software can block website and disable USB ports if needed.

 

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